Automobile service evaluation survey questions help any automobile dealership, car repair shops or any automotive services outlet, to ask customers the right questions to measure customer satisfaction. This fully editable sample questionnaire is a ready made template that you can modify and and use to collect valuable customer insights and grow sales by improving customer satisfaction. Insurance Claim Satisfaction Survey Template offers questions and examples to evaluate customer satisfaction based on an insurance claim including auto, home and life. This sample can be edited by the survey maker according to the required details about the insurance claims.
PandaTip: This auto repair contract template uses a combination of tokens and form fields to speed up contract creation and completion. Once you’ve filled out the tokens using the menu on the right, hit send and your customer will be able to add their information and sign the bottom of the contract.
Customer Name
Street
City, State, Zip
Vehicle Make
Vehicle Year
[Company.Name] will make repairs to the above listed vehicle as described below:
[AutoRepair.Description]
| Name | Price | QTY | Subtotal |
|---|---|---|---|
$0.00 | |||
$0.00 | |||
$0.00 |
Subtotal $0.00
Total $0.00
PandaTip: PandaDoc’s pricing tables allow for a great deal of customization. You can add discounts, additional items, taxes, and optional items.
Authorization
[Customer.Name] hereby certifies that they have the legal right to authorize repairs for the above listed vehicle, either through legal ownership, lease rights, or written authorization from the vehicle’s owner. [Customer.Name] authorizes [Company.Name] to take the steps necessary to perform the repairs listed in this contract, including any necessary on-road vehicle testing.
Payment
[Customer.Name] agrees to pay in full for the services described above upon successful completion of all listed auto repairs prior to picking up their vehicle from [Company.Name]. [Customer.Name agrees to pay for all parts, labor, fees, taxes, and other charges incurred during the performance of any repairs authorized by [Customer.Name] in writing. [Company.Name] will provide an invoice upon completion of repairs detailing all fees, and listing a final outstanding balance for payment. Payment must be made in full before the vehicle will be returned to [Customer.Name]
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Repair Process
[Sender.Company]’s repair process progresses through three stages as follows:
- Vehicle Analysis: In this stage, technicians evaluate the vehicle and create a report listing all necessary repairs. This report details any damage or outstanding maintenance required, and includes expected repair costs. This report has been delivered to [Customer.Name], and was used to create the repair description and cost itemization in this contract.
- Additional Damage: During the repair process, additional problems may be uncovered. In the event that [Company.Name] technicians discover the need for repairs outside of those listed in this contract, work on the vehicle will cease, and written notification of required repairs will be sent to [Customer.Name]. [Company.Name] will not perform any repairs outside of those listed in this contract without prior written authorization from [Customer.Name].
- Insurer Estimate: In the event that an insurance claim is filed by [Customer.Name] related to the repairs performed, [Company.Name] will create an insurance estimate for submission to the insurer. This estimate is intended for internal use by the insurer for purposes of validating the insurance claim and reserving funds for payment at the conclusion of repair services.
Communication with Insurers
Grand prix 4 installation. [Customer.Name] acknowledges that [Company.Name] has no formal relationship or obligation to any insurer. [Company.Name]’s sole obligation is to [Customer.Name], and performing safe, timely, and complete repairs is the first priority. [Customer.Name] acknowledges that [Company.Name] is not obligated to communicate with or assist insurers or their agents, including accepting cost estimates from insurers or allowing their agents into shop facilities for any reason.
Non-OEM Parts
[Customer.Name] acknowledges that any repairs using parts not made by the vehicle’s manufacturer (commonly known as “aftermarket parts”) may lead to the following:
- Lease or Finance Violation: Some lease and finance contracts require the purchaser or lessee to make repairs using only original manufacturer parts (“OEM Parts”). Aftermarket parts used in repairs may violate these contracts.
- Decrease in Value: Repairs made using aftermarket parts may lead to increased depreciation and lost vehicle value.
- Manufacturer Warranty: Some vehicle manufacturers require that all repairs be made using only OEM parts. Use of aftermarket parts may void vehicle warranties.
In recognition of the above risks, [Company.Name] shall not use any parts for repairs unless those parts are approved for use by [Customer.Name]. It is advised that [Customer.Name] take the above risks into account when choosing parts for necessary repairs.
While [Customer.Name] has the sole right to choose which parts are used for repairs to the listed vehicle, [Company.Name] reserves the right to exercise professional judgement and refuse to make repairs using parts which are deemed inadequate or unsafe.
Labor Warranty
[Company.Name] shall provide a limited warranty covering the work performed under the terms of this auto repair contract. This warranty shall last for a period of one (1) calendar year from the completion of authorized repairs. During the warranty period, [Company.Name] will, at its sole cost and expense, correct any defects in workmanship related to the repairs performed in relation to this contract. This warranty covers labor only, and does not extend to any parts used for repairs.
Binding Contract
This contract shall be considered binding upon both parties and their assignees or successors, including subsequent title holders for the vehicle being repaired.
Additional Services
No services outside of those described in this auto repair contract will be performed by [Company.Name] without prior written approval from [Customer.Name].
Entire Agreement
This contract represents the entire legal agreement between [Company.Name] and [Customer.Name]. No other promises or arrangements outside of this contract and subsequent repair authorizations shall be considered valid.
Penalty for NonPayment
PandaTip: Most states allow auto repair shops to place mechanic’s’ liens on customers’ vehicles as a penalty for non-payment. Fees must be for services approved in writing, must be considered reasonable, and the services described must have been performed. Check the laws of your state prior to using this template for your auto repair services.
[Company.Name] shall not be required to release the above listed vehicle until [Customer.Name] has made full payment for all services approved in writing and performed by [Company.Name].
In the event that auto repair services rendered are not paid for within 30 days of completion, [Company.Name] reserves the right to sell the vehicle to recover the costs incurred while performing approved auto repair services.
Customer Approval
PandaTip: Once you’ve filled this template out and sent it to your customer, they’ll be able to sign from their computer, smartphone, or tablet.
By signing below, [Customer.Name] indicates approval of the services and rates listed in this auto repair contract. Likewise, they agree to the full terms of this contract without exception.